Digital transformation for a manufacturing company: Forge project for Giva Group
XCC and Giva Group revolutionized the Forge division with Salesforce, accelerating business operations and enhancing efficiency. The partnership with Giva Group demonstrates that targeted innovation and the adoption of modern solutions can lead to significant business transformation.
MAIN GOALS
- Digital Transformation
- Integration through Tibco
- Revolutionized the Forge division
DESCRIPTION
Through the implementation of Salesforce CRM, the main goal with Giva was to enhance the operational efficiency of sales teams by clearly defining customer acquisition and management processes. Integration with SAP and Systematica was achieved through the Tibco platform, ensuring a seamless flow of information.
Communication was bolstered by integrating sales processes through email. The "out-of-the-box" approach allowed for the creation of a robust solution without complex Apex code customizations. The Go Live marks the beginning of a new operational era, speeding up sales team activities and improving the bidding and order-taking processes.
Our collaboration with Giva Group went beyond immediate solutions and was designed to ensure future scalability. The aim is to extend the success of the transformation to foreign divisions, maintaining coherence and efficiency in business processes.
